1. Who we are
These terms are between you and Beta Freight Services Ltd (company no. 12345678), registered at Unit 7, Stirling Way, Bedfont Lakes, Heathrow, London TW14 8RP. You can reach us on WhatsApp or by phone on 07508 331988.
2. Our service
We provide dedicated, same-day courier and freight transport across the United Kingdom and into Europe, using the van class you select. Yours is a direct run — your goods are not consolidated with other customers’ loads.
3. Quotes and price
The price we confirm to you by message or phone is a firm price for the journey and van class you specified — not an estimate. It is based on the driving distance between your pickup and drop-off and the rate for that van, subject to a minimum charge, and it includes VAT.
The price covers:
- collection from your pickup address;
- direct transport in the selected van class; and
- delivery to your drop-off address.
The price assumes the details you gave are accurate. Materially different details — a different address, a heavier or larger load than the van class allows, significant extra waiting time or additional stops — may require a new quote, which we will agree with you before proceeding.
4. Booking and payment
Your booking is confirmed once we agree the job and price with you over WhatsApp or phone. We’ll arrange payment and collection timing with you directly at that point.
5. Your responsibilities
- provide accurate pickup, drop-off and contact details;
- ensure goods are legal, properly packaged and ready for collection at the agreed time;
- ensure someone is available to load and to receive the delivery; and
- not send any prohibited items (see below).
6. Prohibited and restricted goods
You must not book us to carry anything illegal, hazardous, perishable without prior arrangement, living, or otherwise restricted by law or by our insurers — including (without limit) weapons, drugs, explosives, flammable or toxic materials, and unpackaged valuables such as cash or jewellery. If in doubt, ask us first.
7. Cancellations and refunds
- Before a driver is dispatched — cancel for a full refund, less any payment-processing fee.
- After a driver has been dispatched or collection has begun — a charge may apply to cover the work already carried out; we’ll always be fair and explain any deduction.
To cancel, message us on WhatsApp or call 07508 331988 with your booking details. Nothing here affects your statutory rights.
8. Liability and insurance
We carry goods-in-transit insurance and handle your consignment with reasonable care and skill. Our liability for loss of or damage to goods is limited to the cover provided by that insurance; please ask for the current limit and tell us in advance if your goods exceed it so we can arrange suitable cover. We are not liable for indirect or consequential losses (such as loss of profit). Claims should be notified to us in writing within 7 days of delivery. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under law.
9. Delays and events outside our control
We work hard to hit every ETA, but we are not liable for delays caused by events outside our reasonable control — for example severe weather, road closures, accidents, or border and ferry/Eurotunnel disruption. We will keep you informed and get your goods through as quickly as we safely can.
10. Governing law
These terms are governed by the laws of England & Wales, and disputes are subject to the exclusive jurisdiction of its courts.
See also our Privacy Policy.